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Sales Advisor - Insurance

Job Introduction

The Sales Advisor will proactively manage a portfolio of existing health insurance plans for both direct and intermediary International businesses. You will retain and grow our business in line with agreed targets and deliver these targets with the highest level of customer care.

This is a targeted environment and you will be incentivised based on the growth and retention of your portfolio

Role Responsibility

  • To manage all aspects of the Individual members/ accounts assigned to you, including retention, expansion, pricing discussion and debt management
  • To deliver the highest level of customer care to include taking ownership of day-to-day client account issues, ensuring best practice process are always adhered to, liaising with the appropriate areas of the business to resolve and, if appropriate, communicate back to third parties
  • Ensure your product and service knowledge is always current and up to date in order to correctly educate your members or intermediaries and consultatively sell our product
  • Attending regular face to face or Skype meetings with your members/ Intermediaries, providing an excellent service and building relationships.
  • Work directly with members or intermediaries within your portfolio ensuring that ‘win-win solutions’ are reached and agreed for both the customer and for Bupa Global
  • Uncover information through strong relationships building that will help further the position of Bupa Global in the market place
  • Develop a strong business relationship with your nominated members/ intermediaries and keep the customer informed at all times
  • Renew the policies on a timely basis
  • Maintain the highest quality and service standards at all times in line with criteria set by Sales Management team, Regulators , Compliance
  • Regularly and accurately update all member records ensuring that data provided can be used for quality and factual purposes in line with Regulations
  • Ensure that necessary administrative tasks are undertaken within set deadlines
  • Build professional and lasting relationships with team colleagues and other departments within Bupa Group, maintaining open communication channels to promote the International Telesales Team in a positive light and assess opportunities to obtain sales leads
  • Manage administrative tasks along side with phone calls by effective time management
  • Planning and prioritising of workloads to ensure e-mail and telephone service level agreements are achieved
  • To be a champion of change and display a positive attitude at all times towards colleagues and tasks performed
  • Constantly analyse, improve and develop sales techniques through sales training, seminars, self analysis and coaching. To actively participate in sessions to maximise knowledge and ability putting new skills into practice on return to your role
  • Keep updated on the competitor activity and products, sharing all new information with colleagues
  • Ability to competently deal with complaints and escalate when necessary

The Ideal Candidate

  • Must have Account management and sales experience within the Insurance sector is essential
  • Excellent negotiation, communication and presentation skills
  • Experience of managing a portfolio and face-to-face contact with customers is essential
  • A high standard of technical and product understanding of Bupa Global products is desirable
  • Additional language would be an advantage
  • To have a good geographical knowledge, demonstrate global mindset and awareness of differing cultural drivers and an appreciation of differing time zones
  • Able to demonstrate excellent negotiating ability
  • Outcome and delivery focused
  • Capable of working on own initiative under pressure or heavy workloads incorporating flexible hours when circumstances arise
  • Self-motivated with the ability to work on own or within a team and promote a positive attitude at all times
  • Ability to prioritise workload

About the Company

Bupa Global

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, anywhere in the world, whether at home or when studying, living, travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK), Miami (USA), Copenhagen (Denmark), Dubai (UAE, in partnership with OIC), and Hong Kong (China) as well as regional offices in mainland China, Singapore, Egypt, Mexico, the Dominican Republic, Bolivia, Brazil, Panama, Guatemala and Ecuador.

Bupa’s purpose is longer, healthier, happier lives.

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives.

Bupa Global

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, anywhere in the world, whether at home or when studying, living, travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK), Miami (USA), Copenhagen (Denmark), Dubai (UAE, in partnership with OIC), and Hong Kong (China) as well as regional offices in mainland China, Singapore, Egypt, Mexico, the Dominican Republic, Bolivia, Brazil, Panama, Guatemala and Ecuador.

Bupa

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