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Partner & Provider Coordinator, Hong Kong

Please Note: The application deadline for this job has now passed.

Job Introduction

Based in Hong Kong, the role of the Provider & Partner Coordinator is to:

  • ensure all documents and contracts are up to date in the systems on a yearly basis
  • ensure the network list is updated monthly and shared with the concerned departments
  • manage the reconciliation reports of the providers and liaising with the concerned internal departments and Network Consultants
  • manage operational activities and relationships with service partners in region ensuring efficiency and delivery of effective cost containment solutions and auditable savings
  • support the positioning of Bupa Global as the expert in the international healthcare arena


Closing date for applications is Friday 20th March 2020. No agencies please.

Role Responsibility

Provider Contract Renewal and Maintenance

  • Communicating renewal document details to contracting consultants.
  • Linking duplicate providers in system and maintaining department central provider record sheet.
  • Update information and maintain records in relevant systems regarding contracted providers.
  • Updating the network list monthly to be shared with the concerned departments

Claims and Payment Queries

  • To investigate statements of out-standing accounts from participating providers with the concerned claims teams
  • Investigate aged –debt queries
  • Manage claim reconciliations in the region and share the investigated reports with clear explanation of Bupa Global Decisions with Contracting Managers for any negotiations taken forward with the provider

Provider World (on-line portal for providers and TPAs)

  • Unlock accounts and reset account information; delete users where appropriate for network providers and service partners.
  • Provide usage feedback/escalate issues to Relationship Owners. 
  • Communicate well in advance with all Service Partners and Providers of all site changes or enhancements.
  • Drive high level of provider satisfaction by handling providers’ requirements proactively.

Service Partner Management

  • Proactively work with a portfolio of Bupa Global’s Service Partner (TPA) relationships (and their Providers) in the region to ensure delivery of effective operational processes to support cost containment activities
  • Support the TPA Development & Contracting Managers in evaluating TPA performance (including monthly reports, quarterly reviews and quality audits)
  • Coordinate and follow up on effective query resolution across a number of stakeholders including internal customers, brokers, TPAs and providers
  • Conduct regular operational calls covering pre-authorisation, complex cases and claims administration


  • Complete partner governance monthly reports
  • Complete Quarterly reviews for service partners


The Ideal Candidate

  • Background in the global health insurance market, or relevant transferable skills and knowledge from other financial services industries such as Life Insurance, Retail, hospital or clinic, Commercial or Investment Banking and Wealth Management.
  • Previous experience in a complex and multi skilled customer facing role in particular within provider contracting highly advantageous
  • Excellent analytical, critical thinking and interpersonal skills.
  • A track record of achieving and exceeding productivity and quality targets
  • Highly customer focussed
  • Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes.
  • Ability to speak English and Cantonese languages is essential and an ability to speak Mandarin would be an advantage.

About the Company

Bupa’s purpose is longer, healthier, happier lives.

As a leading global health and care company, we offer health insurance, medical subscription and other health and care funding products; we run care homes, retirement and care villages, primary care, diagnostic and wellness centres, hospitals and dental clinics. We also provide workplace health services, home healthcare, health assessments and long-term condition management services. We have 32M customers globally. With no shareholders, we invest our profits to provide more and better healthcare and fulfil our purpose. We employ 79,000 people, principally in the UK, Australia, Spain, Poland, New Zealand and Chile, as well as Saudi Arabia, Hong Kong, India, and the USA.

We have grown significantly, particularly through 2013 to 2015, when we accelerated execution of our strategic vision. We are similar in revenue and profit to Marks & Spencer, and larger than Heinz in revenue. Because Bupa does not have shareholders it does not have a listing, but if it did it would be in the FTSE 100. Bupa is not a mutual or a charity but a company limited by guarantee that seeks to maximise its profits in order to fulfil its purpose. With customers in virtually every country in the world and 70% of its revenues now generated outside the UK, Bupa is a truly international organisation.

Bupa's Strategic Framework

Our strategy has three pillars: Customers, People, Performance. It puts our customers front and centre in the context of today’s digital age. As a service organisation, everything we do for our customers relies on our people and partners, so being a place where people love to work is critical to our success. This, combined with disciplined risk and capital management, is how we will deliver strong and sustainable performance.

We are looking for individuals who share in our values and this strategy, and are capable of delivering outstanding results for the business.

Bupa Global

Bupa Global provides products and services worldwide to people who want access to premium health and care at home or as they study, live, travel or work abroad. We provide international health insurance, travel insurance and medical assistance to individuals, small businesses and global corporate customers all around the world.

Bupa Global has over 2,000 employees and has offices in London and Brighton (UK), Dublin (Ireland), Miami (USA), Copenhagen (Denmark), Hong Kong (Greater China), and Dubai (UAE), as well as in Egypt, Mexico, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador. Bupa Global is currently organised around five regional hubs: Bupa Global Africa, India & Middle East; Bupa Global Greater China; Bupa Global Latin America; Bupa Global North America and Bupa Global Europe.

Application process:

Timescales for reviewing applications will differ between regions, but you will always receive a response to your application. The recruitment process itself will vary per role and region, but you will be updated along the way via phone and email (so please look out for these!). To view what stage of the process your application is currently at, you can also log in and view your dashboard.

If you are invited to an interview, a member of the resourcing team will be able to advise you on what to expect. This will vary in region, but will likely include an initial phone or digital interview, followed by one or more of the following depending on the role: Core capability interview; Technical/function specific interview; Online profiling assessment; Presentation, written task, role play; Assessment centre.

If your application is successful and you’re invited to join the team, the resourcing team will guide you through your on boarding journey.

Should you require any reasonable adjustments to be made or facilities provided to enable you to attend an interview, please do not hesitate to contact us prior to the interview at bupaglobalcareers@bupa.com, so we can make adjustments accordingly.



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