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Partner Governance Manager

Please Note: The application deadline for this job has now passed.

Job Introduction

Ensure that we meet all regulatory, risk and control requirements and that the appropriate governance arrangements are in place with our Partners.


Reporting to the Head of Sales Governance, the Partner Governance Manager will form part of the Sales Governance team for Bupa Global. This team will work closely across Bupa Global to ensure appropriate oversight and governance of all Reinsurance Partners across the business.


The role will lead the provision of expert and pragmatic management and to support the business in mitigating or eliminating risks, enabling Bupa insurance to confidently meet its objectives and regulatory expectations whilst ensuring our customers outcomes are fair and appropriate.

To support Bupa Global and our Reinsurance Partners by developing, mapping and articulating clear work instructions for their existing and future key processes to the Bupa Standard to ensure we understand the end to end Customer Journey and subsequently, where our key risk areas are, constantly driving improvement across the team.

To ensure all Reinsurance Partner relationships are managed effectively and within risk appetite to ensure successful adherence to contractual obligations and regulatory requirements.

This will require a knowledgeable, confident and experienced individual, skilled in building strong, mutually beneficial objectives, whilst balancing the delivery of robust risk and relationship governance and in-depth knowledge of regulatory requirements for the onboarding, management and monitoring of Reinsurance relationships.

Role Responsibility

  • Responsible for the lifecycle management & governance of all Reinsurance Partner relationships in line with regulatory requirements and oversight framework;
  • Flags through the appropriate channels, gaps in the oversight framework, and ensures remedies are put in place.
  • Assesses all Reinsurance Partners against the requirements and controls of the oversight framework to ensure the relevant processes and controls are applied for that type of relationship
  • Acts as a reference point/champion to the business for all queries related to Reinsurance Partners;
  • Ensures that the oversight framework remains fit for purpose;
  • Ensures any changes or additions to the oversight framework receive appropriate and timely review and sign off;
  • Contributes to a customer-centric culture which inspires and motivates colleagues across Sales Governance & sales teams;
  • Ensure contractual and commercial obligations are met and that all relationships are successfully designed, managed and governed with the appropriate level of oversight;
  • Liaises with key stakeholders outside of Bupa Global where risk issues incidents require escalation, including: 2nd Line of defence and other Bupa SISCO colleagues
  • Produces appropriate management information in-line with agreed SLAs, including KPIs and monthly performance reports;
  • Works with Bupa Global Sales and Service teams to accurately map Reinsurance Partner key processes and controls ensuring these meet with the agreed Bupa Standards and are uploaded to a central Process Repository;
  • Works with Bupa Global sales and service teams to design, agree and implement process improvement, controls and work instructions;
  • Works collaboratively across Bupa Global to agree end to end change and to ensure consistent methodology and application;
  • Promotes a robust and effective Risk and Process Management ownership culture within Bupa Global;
  • Develops and maintains a risk register in conjunction with each partner and to mitigate risks according to Bupa Global’s risk appetite;
  • Ensures that the activities of the partnerships adhere to the terms and conditions of the partner agreements, including service level agreements, and ensure that each partnership maintains its regulatory compliance.

The Ideal Candidate

  • Significant experience of financial services regulatory environment
  • Using compliance as an enabler to improve operational processes and achieve excellent customer outcomes
  • An understanding of and ability to identify and escalate conduct risks to the business
  • Solutions-focused to assist the business on moving forward with effective controls
  • Proven track record in stakeholder management
  • Strong individual with the ability to communicate and negotiate at all levels
  • Diplomacy and ability to deliver constructive feedback
  • Good organisational skills, ability to work unsupervised and provide solutions to identified issues as they arise
  • Excellent attention to detail with good verbal and writing ability
  • Ability to coordinate lots of information in a matrix management structure
  • Good interpersonal, communication and presentation skills
  • In-depth knowledge of the Global Healthcare marketplace (intermediaries) and products
  • Solutions-focused to assist the business on moving forward with effective controls
  • Very High level of P.C. literacy (including: Word, Excel, PowerPoint, Visio, Project, Outlook & other key Bupa Global systems)

About the Company

Bupa’s purpose is longer, healthier, happier lives.

As a leading global health and care company, we offer health insurance, medical subscription and other health and care funding products; we run care homes, retirement and care villages, primary care, diagnostic and wellness centres, hospitals and dental clinics. We also provide workplace health services, home healthcare, health assessments and long-term condition management services. We have 32M customers globally. With no shareholders, we invest our profits to provide more and better healthcare and fulfil our purpose. We employ 86,000 people, principally in the UK, Australia, Spain, Poland, New Zealand and Chile, as well as Saudi Arabia, Hong Kong, India, and the USA.

We have grown significantly, particularly through 2013 to 2015, when we accelerated execution of our strategic vision. We are similar in revenue and profit to Marks & Spencer, and larger than Heinz in revenue. Because Bupa does not have shareholders it does not have a listing, but if it did it would be in the FTSE 100. Bupa is not a mutual or a charity but a company limited by guarantee that seeks to maximise its profits in order to fulfil its purpose. With customers in virtually every country in the world and 70% of its revenues now generated outside the UK, Bupa is a truly international organisation.

Bupa's Strategic Framework

Our strategy has three pillars: Customers, People, Performance. It puts our customers front and centre in the context of today’s digital age. As a service organisation, everything we do for our customers relies on our people and partners, so being a place where people love to work is critical to our success. This, combined with disciplined risk and capital management, is how we will deliver strong and sustainable performance.  We are looking for individuals who share in our values and this strategy, and are capable of delivering outstanding results for the business.

Bupa Global

Bupa Global provides products and services worldwide to people who want access to premium health and care at home or as they study, live, travel or work abroad. We provide international health insurance, travel insurance and medical assistance to individuals, small businesses and global corporate customers all around the world.

Bupa Global has over 1,800 employees and has offices in London and Brighton (UK), Miami (USA), Copenhagen (Denmark), Hong Kong (Greater China), and Dubai (UAE), as well as in Egypt, Mexico, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador. Bupa Global is currently organised around five regional hubs: Bupa Global Africa, India & Middle East; Bupa Global Greater China; Bupa Global Latin America; Bupa Global North America and Bupa Global Europe.


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