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New Business and Membership Advisor - Bupa Egypt Insurance

Please Note: The application deadline for this job has now passed.

Role Responsibility

  • Responding to members,  intermediaries, groups and providers enquiries through incoming calls and e-mails
  • evaluating the situation and applying business criteria and detailed knowledge of BUPA Global products to make appropriate decisions
  • Responding to members’ visits by evaluating their situation and requests and accordingly provide them with the necessary advice/ action.
  •  Enrolling new members , cancellations and any alteration to membership details in line with Bupa Global’s business rules
  • Building strong Relationship with group secretaries and intermediaries..
  • Contributing in achieving team’s KPI’s for calls and e-mails.
  • Involvement in projects as a project team member or project leader
  • Take responsibility for ensuring that the computer records reflect up to date communications with the Intermediary and customers so that enquiries are documented and record to high standard
  • Achieve customer-focused decision-making using judgement skills and utilizing agreed authority levels.
  • Paying due regards to customers and treating them fairly
  • Completing all compulsory regulatory training on time
  • Assisting other teams at times of workload or to overcome cultural and language barriers according to skills and knowledge.
  • Communicating with the account manager for corporate groups regarding exceptions requested by groups presenting all the information to take the appropriate decision.
  • Handling complaints and accordingly investigate situation and coordinate with other departments in order to solve the complaint in a timely manner and retain the customers
  • To provide feedback and recommendations for business improvements on processes and procedures.
  • Ensure that the team objectives are met through out the year.
  • The job holder must be open to change and have a flexible approach to work.  The job holder must be willing to work under pressure and to tight deadlines
  • Recognize and challenge possible fraudulent information and proactively seek to clarify and resolve using best method of communication and initiative.

The Ideal Candidate

  • Background in the global health insurance market, or relevant transferable skills and knowledge from other financial services industries such as Life Insurance, Retail, Commercial or Investment Banking and Wealth Management.
  • Previous experience of a complex and multi skilled customer facing roles within a contact centre setting
  • A track record of achieving and exceeding productivity and quality targets
  • Highly customer focused
  • Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes.
  • Ability to give and receive feedback to / from all business areas
  • Excellent written and verbal communication skills - Be able to clearly articulate information required from an internal or external customer either by drafting a bespoke letter, e-mail or over the telephone
  • Excellent problem solving and prioritization skills, with close attention to detail and initiative are essential, together with the ability to make sound business decisions.
  • Fluent written and spoken skills in both English and Arabic
  • An ability to speak a third language other than English and Arabic would be an advantage
  • Ability to deal well with people from various different backgrounds/cultures
  • Ability to work to targets under pressure
  • Ability to work well alone, as well as part of a team
  • Ability to be empathetic but maintain professional attitude.
  • Medical and Numerical knowledge is preferable

About the Company

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Bupa’s purpose is longer, healthier, happier lives and making a better world.

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives.

Bupa Global

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, anywhere in the world, whether at home or when studying, living, travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK), Miami (USA), Copenhagen (Denmark), Dubai (UAE, in partnership with OIC), and Hong Kong (China) as well as regional offices in mainland China, Singapore, Egypt, Mexico, the Dominican Republic, Bolivia, Brazil, Panama, Guatemala and Ecuador.

Application process:

Timescales for reviewing applications will differ between regions, but you will always receive a response to your application. The recruitment process itself will vary per role and region, but you will be updated along the way via phone and email (so please look out for these!). To view what stage of the process your application is currently at, you can also log in and view your dashboard.

If you are invited to an interview, a member of the resourcing team will be able to advise you on what to expect. This will vary in region, but will likely include an initial phone or digital interview, followed by one or more of the following depending on the role: Core capability interview; Technical/function specific interview; Online profiling assessment; Presentation, written task, role play; Assessment centre.

If your application is successful and you’re invited to join the team, the resourcing team will guide you through your on boarding journey.

Should you require any reasonable adjustments to be made or facilities provided to enable you to attend an interview, please do not hesitate to contact us prior to the interview at bupaglobalcareers@bupa.com, so we can make adjustments accordingly.



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