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Infrastructure Security Specialist (CyberArk), Bupa Global

Job Introduction


The Infrastructure Specialist will join the Bupa Global IT Infrastructure function based in our Copenhagen office. This specialist role will be managing and supporting Bupa Global privileged access management platform CyberArk.

The role will be responsible for managing and auditing privileged application and administrative accounts in our computer systems, meeting regulatory requirements and security standards. The role also requires providing a professional internal customer focused service, supporting standardised global processes and IT best practices for security, maintenance and run of systems.

Role Responsibility

  • Administer the CyberArk environment ensuring that new accounts managed by the product are set up and then controlled in accordance with documented security standards
  • Maintain the CyberArk environment, pro-actively check on its health, troubleshoot failed accounts, assist with applying patches and keeping the environment securely configured
  • Be the point of contact for teams using CyberArk. Provide troubleshooting expertise and advice for people having issues and identify gaps in documentation, process or controls that are hindering people’s adoption of the product
  • Communicate the benefits of using CyberArk to new users. Try to understand their requirements and work out how the product can be used to reduce the risk of using privileged accounts and how it can make using them easier. 
  • Manage the teams ServiceNow incident queue, providing technical support to resolve issues. Identify repeat issues and work out how to reduce or eliminate them
  • Raise ServiceNow changes to support any change control requests
  • Support security teams investigating potential breaches by supplying access logs to authorised investigation teams
  • Fulfil approved privileged access requests ensuring an audit log of approval is maintained
  • Maintain production runbooks, identify issues and create enhancements where needed
  • Log requests with the vendor when third party assistance is needed
  • Collaborate with the UK CyberArk team in supporting the environment, including upgrades, patching automation changes and disaster recovery tests
  • Build new and rebuild existing servers, configure hardware, peripherals, services, settings, directories, storage, etc. to ensure the required security standards
  • Represent the infrastructure team in technical, security and business projects, with responsibility for delivering solutions to agreed quality and security standards, with appropriate communication to stakeholders and internal customers

The Ideal Candidate

  • CyberArk experience
  • PowerShell experience
  • Extensive knowledge with Microsoft Active Directory and Azure Active Directory
  • Extensive knowledge with Microsoft Server
  • Experienced with Microsoft Azure, cloud technologies usage and deployment
  • IT Security experience
  • Certification in Microsoft server, VMware operating systems or equivalent
  • Experience with vulnerability and threat management
  • Experience with assessing and remediating of pen test findings
  • Subject matter expert in Backend Infrastructure areas such as Storage, Servers, Networking, Firewalls, Microsoft AD, DNS, Access control and security, VMware computing or similar hosting platforms
  • Experience working with ITIL or similar processes in a regulated environment
  • Ability to think strategically, develop plans, and coordinate execution
  • Knowledge and experience of a broad range of technologies
  • Results driven and collaborative
  • Bachelor’s degree in Computer Science or equivalent
  • Fluent in Danish and English

About the Company

Bupa’s purpose is longer, healthier, happier lives.

As a leading global health and care company, we offer health insurance, medical subscription and other health and care funding products; we run care homes, retirement and care villages, primary care, diagnostic and wellness centres, hospitals and dental clinics. We also provide workplace health services, home healthcare, health assessments and long-term condition management services. We have 32M customers globally. With no shareholders, we invest our profits to provide more and better healthcare and fulfil our purpose. We employ 79,000 people, principally in the UK, Australia, Spain, Poland, New Zealand and Chile, as well as Saudi Arabia, Hong Kong, India, and the USA.

We have grown significantly, particularly through 2013 to 2015, when we accelerated execution of our strategic vision. We are similar in revenue and profit to Marks & Spencer, and larger than Heinz in revenue. Because Bupa does not have shareholders it does not have a listing, but if it did it would be in the FTSE 100. Bupa is not a mutual or a charity but a company limited by guarantee that seeks to maximise its profits in order to fulfil its purpose. With customers in virtually every country in the world and 70% of its revenues now generated outside the UK, Bupa is a truly international organisation.

Bupa's Strategic Framework

Our strategy has three pillars: Customers, People, Performance. It puts our customers front and centre in the context of today’s digital age. As a service organisation, everything we do for our customers relies on our people and partners, so being a place where people love to work is critical to our success. This, combined with disciplined risk and capital management, is how we will deliver strong and sustainable performance.

We are looking for individuals who share in our values and this strategy, and are capable of delivering outstanding results for the business.

Bupa Global

Bupa Global provides products and services worldwide to people who want access to premium health and care at home or as they study, live, travel or work abroad. We provide international health insurance, travel insurance and medical assistance to individuals, small businesses and global corporate customers all around the world.

Bupa Global has over 2,000 employees and has offices in London and Brighton (UK), Dublin (Ireland), Miami (USA), Copenhagen (Denmark), Hong Kong (Greater China), and Dubai (UAE), as well as in Egypt, Mexico, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador. Bupa Global is currently organised around five regional hubs: Bupa Global Africa, India & Middle East; Bupa Global Greater China; Bupa Global Latin America; Bupa Global North America and Bupa Global Europe.

Application process:

Timescales for reviewing applications will differ between regions, but you will always receive a response to your application. The recruitment process itself will vary per role and region, but you will be updated along the way via phone and email (so please look out for these!). To view what stage of the process your application is currently at, you can also log in and view your dashboard.

If you are invited to an interview, a member of the resourcing team will be able to advise you on what to expect. This will vary in region, but will likely include an initial phone or digital interview, followed by one or more of the following depending on the role: Core capability interview; Technical/function specific interview; Online profiling assessment; Presentation, written task, role play; Assessment centre.

If your application is successful and you’re invited to join the team, the resourcing team will guide you through your on boarding journey.

Should you require any reasonable adjustments to be made or facilities provided to enable you to attend an interview, please do not hesitate to contact us prior to the interview at bupaglobalcareers@bupa.com, so we can make adjustments accordingly.




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