Direct Sales Advisor - Bupa Egypt Insurance
Direct Sales Advisor - Bupa Egypt Insurance
Cairo office with hybrid working
Full time 40 hours per week
Drive and deliver sales by ensuring exceptional customer experience for our customers by swiftly and accurately responding to and resolving all customer sales requests and queries relating to purchasing. Customer contact will be across all communication channels – phone, email and web chat.
Actively building a portfolio for new business leads.
Your individual performance will have direct contribution to the team achieving all targets for sales, quality, productivity, compliance and regulation.
Putting the customer at the centre of everything you do and putting forward ideas for the continual improvement of the customer experience and increasing sales conversion rates.
- Delivering new sales through all channels ( Individual & SME)
- Ownership for the resolution of all customer sales enquiries and contacts.
- Accurately maintaining and updating customer records on the customer management system to ensure high sales conversion. Ensure that records are accurately updated whenever a customer makes contact
- Complying with all regulatory and governance requirements including but not limited to Treating Customers Fairly
- Achieving all targets for sales, productivity and quality
- Participate in regular 121s and team meetings with your Manager
- Support new team members
- Being a role model for the team demonstrating outstanding personal behaviours and performance
- Contribute to the continuous improvement process by putting forward ideas for improvement and making a contribution to focus groups
The Ideal Candidate
Background in the global health insurance market, or relevant transferable skills and knowledge from other financial services industries such as Life Insurance, Retail, Commercial or Investment Banking and Wealth Management.
Bilingual Arabic & English
A track record of achieving and exceeding sales and quality targets
Previous experience of a complex and multi skilled customer facing roles within a contact centre setting
Highly customer focused
Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes.
About the Company
We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.
Bupa’s purpose is longer, healthier, happier lives and making a better world.
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives.
Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, anywhere in the world, whether at home or when studying, living, travelling or working abroad.
Bupa Global has offices around the world including London and Brighton (UK), Miami (USA), Copenhagen (Denmark), Dubai (UAE, in partnership with OIC), and Hong Kong (China) as well as regional offices in mainland China, Singapore, Egypt, Mexico, the Dominican Republic, Bolivia, Brazil, Panama, Guatemala and Ecuador.
Timescales for reviewing applications will differ between regions, but you will always receive a response to your application. The recruitment process itself will vary per role and region, but you will be updated along the way via phone and email (so please look out for these!). To view what stage of the process your application is currently at, you can also log in and view your dashboard.
If you are invited to an interview, a member of the resourcing team will be able to advise you on what to expect. This will vary in region, but will likely include an initial phone or digital interview, followed by one or more of the following depending on the role: Core capability interview; Technical/function specific interview; Online profiling assessment; Presentation, written task, role play; Assessment centre.
If your application is successful and you’re invited to join the team, the resourcing team will guide you through your on boarding journey.
Should you require any reasonable adjustments to be made or facilities provided to enable you to attend an interview, please do not hesitate to contact us prior to the interview at email@example.com, so we can make adjustments accordingly.