Job Introduction

We are looking to add Customer focused representatives to join or servicing team. The role joins a dedicated Bupa customer team within our partner in Dubai.

This is a great opportunity recent UAE graduates or those looking to build a career and gain experience. Full and comprehensive academy based training will be provided.

All we ask, is that you will have excellent English alongside being a customer service champion. The customer will be at the heart of everything you do. You'll communicate with our customers via multiple channels - phone, email, web chat and letter

We service our customer globally around the clock. We ask that you be able to work 8 hour shifts between 08:00 - 20:00 including occasional weekends and public holidays.

We anticipate these roles will commence April 2021 onwards.

Role Responsibility

We will train you to:

• Support customers with their enquiries about their Bupa policies
• Member correspondence either by phone or by writing following appropriate investigation, in line with policy
• Make changes to memberships according to policies
• Reissuing and tracking members’ documents
• Making manual collections from customers’ credit cards
• Deal with billing inquiries.
• Raising manual credit notes and invoices when needed
• Issue payment receipts for members and group payments
• Deal with providers (i.e Brokers) that may have any queries 
• Take responsibility for ensuring that the system records re
• Ensuring members’ contact details are up to date 
• Provide support to other Bupa Global Departments to overcome cultural and language barriers.
• Coordinate with Service Partners to set medical treament
• Handle members complaints and investigate

The Ideal Candidate

• Recent graduate from studies in the UAE is preferred
• UAE nationals preferred
• Able to demonstrate a focus on excellent customer service
• Experience in working with procedures
• Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes.
• Must have excellent verbal and written English alongside Arabic
• Be able to work 8 hour shifts between 08:00 - 20:00 including occasional weekends and public holidays.

Bupa