Our vacancies

Search Jobs  

Customer Service Advisor (Emirati nationals preferred)

Job Introduction

This is a great opportunity recent UAE graduates or those looking to build a career and gain experience. Full and comprehensive academy based training will be provided. We will give you the training you need to be a success in the role.  These roles are anticipated to join from late July 2021 onwards.

All we ask, is that you will have excellent English alongside being a customer service champion. The customer will be at the heart of everything you do. You'll be communicating with our customers via multiple channels - phone, email, web chat and letter

We service our customer globally around the clock, so we do ask if you'll be able to work shifts between 08:00 - 00:00 including occasional weekends and public holidays.

 

Role Responsibility

  • Support customers with their enquiries about their Bupa policies
  • Member correspondence either by phone or by writing following appropriate investigation, in line with policy
  • Make changes to memberships according to policies
  • Reissuing and tracking members’ documents
  • Making manual collections from customers’ credit cards
  • Deal with billing inquiries.
  • Raising manual credit notes and invoices when needed
  • Issue payment receipts for members and group payments
  • Deal with providers (i.e Brokers) that may have any queries 
  • Take responsibility for ensuring that the system records re
  • Ensuring members’ contact details are up to date 
  • Provide support to other Bupa Global Departments to overcome cultural and language barriers.
  • Coordinate with Service Partners to set medical treatment
  • Handle members complaints and investigate

The Ideal Candidate

  • UAE nationals preferred
  • Recent graduate from studies in the UAE is preferred
  • Can work shifts between our operational hours 08:00 - 00:00  including occasional weekends and public holidays.
  • Able to demonstrate a focus on excellent customer service
  • Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes.]
  • Willingness to learn and take on the extensive training we provide which includes systems
  • Strong computing skills
  • Must have excellent verbal and written English with Arabic advantageous 

Bupa

Apply

This website is using cookies to improve your browsing experience. If you navigate to another page without changing the settings below you consent to this. Read more about cookies.