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Customer Service Advisor (Emirati nationals preferred)

Job Introduction

This is a great opportunity recent UAE graduates or those looking to build a career and gain experience. Full and comprehensive academy based training will be provided. We will give you the training you need to be a success in the role.  These roles are anticipated to join from late July 2021 onwards.

All we ask, is that you will have excellent English alongside being a customer service champion. The customer will be at the heart of everything you do. You'll be communicating with our customers via multiple channels - phone, email, web chat and letter

We service our customer globally around the clock, so we do ask if you'll be able to work shifts between 08:00 - 00:00 including occasional weekends and public holidays.


Role Responsibility

  • Support customers with their enquiries about their Bupa policies
  • Member correspondence either by phone or by writing following appropriate investigation, in line with policy
  • Make changes to memberships according to policies
  • Reissuing and tracking members’ documents
  • Making manual collections from customers’ credit cards
  • Deal with billing inquiries.
  • Raising manual credit notes and invoices when needed
  • Issue payment receipts for members and group payments
  • Deal with providers (i.e Brokers) that may have any queries 
  • Take responsibility for ensuring that the system records re
  • Ensuring members’ contact details are up to date 
  • Provide support to other Bupa Global Departments to overcome cultural and language barriers.
  • Coordinate with Service Partners to set medical treatment
  • Handle members complaints and investigate

The Ideal Candidate

  • UAE nationals preferred
  • Recent graduate from studies in the UAE is preferred
  • Can work shifts between our operational hours 08:00 - 00:00  including occasional weekends and public holidays.
  • Able to demonstrate a focus on excellent customer service
  • Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes.]
  • Willingness to learn and take on the extensive training we provide which includes systems
  • Strong computing skills
  • Must have excellent verbal and written English with Arabic advantageous 



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