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Corporate and SME Client Manager

Job Introduction

SME Client Manager, Bupa Global

Hong Kong office / hybrid working
Full time 38.75 hours per week


The Corporate and SME Client Manager will report to the Head of Client Management with the primary goal of establishing strong client relationships, build mutually beneficial business relationships to ensure continued growth for Global SME and Corporate Sales.  

Role Responsibility

  • Build and maintain strong client relationships within a portfolio, ensuring win / win relationships and requirements of clients are delivered within Bupa Global’s operational capacity and risk appetite

  • Remain up to date with Bupa Global’s propositions to be able to provide advice on the most appropriate cover options for clients, including strong relationships with pricing and marketing

  • Proactively identify additional support required to deliver SME and corporate client requirements and opportunities to delight

  • Develop collective agreement with stakeholders across the business to ensure continuous superior service offering for corporate clients

  • Ensure all business and personal targets and objectives set and agreed with Head of Client Management are met

  • Manage SME and corporate client account plans and provide advice to clients on their benefits, annual claims spend, market and regulation changes

  • Monitor and prepare client account performance and sales material to high quality and senior stakeholder standards

  • Represent Bupa Global as a professional organisation through superior preparation and planning prior to engaging with clients and ensuring appropriate after-sales service and support

  • Maintain an awareness of trends and developments that may impact Bupa’s ability to service SME and Corporate partners, including regulatory and other market conditions that may impact Bupa’s approach with SME and Corporate clients.

  • Support the full BGGC sales function to continually improve sales and retention targets

The Ideal Candidate

  • A background in the global health insurance market, or relevant transferable skills and knowledge from other financial services industries such as Life Insurance, Retail, Commercial or Investment Banking and Wealth Management
  • Excellent capacity to organise workflows and to work with others where necessary
  • Commercial acumen and strong leadership to enable robust proposals to be developed that deliver customer, partner and business value whilst working under pressure in a highly competitive market
  • Excellent interpersonal, social, communication and presentation skills are required to build client and broker relationships, with emphasis on achieving results and successful outcomes.
  • A track record of achieving and exceeding targeted business results/KPIs.
  • Ability to speak and write fluently in English and Cantonese. Mandarin is also strongly preferred.   

About the Company

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Bupa’s purpose is longer, healthier, happier lives and making a better world.

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives.

Bupa Global

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, anywhere in the world, whether at home or when studying, living, travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK), Miami (USA), Copenhagen (Denmark), Dubai (UAE, in partnership with OIC), and Hong Kong (China) as well as regional offices in mainland China, Singapore, Egypt, Mexico, the Dominican Republic, Bolivia, Brazil, Panama, Guatemala and Ecuador.

Application process:

Timescales for reviewing applications will differ between regions, but you will always receive a response to your application. The recruitment process itself will vary per role and region, but you will be updated along the way via phone and email (so please look out for these!). To view what stage of the process your application is currently at, you can also log in and view your dashboard.

If you are invited to an interview, a member of the resourcing team will be able to advise you on what to expect. This will vary in region, but will likely include an initial phone or digital interview, followed by one or more of the following depending on the role: Core capability interview; Technical/function specific interview; Online profiling assessment; Presentation, written task, role play; Assessment centre.

If your application is successful and you’re invited to join the team, the resourcing team will guide you through your on boarding journey.

Should you require any reasonable adjustments to be made or facilities provided to enable you to attend an interview, please do not hesitate to contact us prior to the interview at bupaglobalcareers@bupa.com, so we can make adjustments accordingly.




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