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Fulfilment Specialist

Please Note: The application deadline for this job has now passed.

Role Responsibility

To provide an excellent customer experience for our internal and external customers by swiftly and accurately carrying out fulfilment, administrative and support services for Bupa Global.

You will be responsible for carrying out a wide range of fulfilment, administrative and customer related work. Some activities will require contact with our external customers and therefore some members of the team will be required to have customer contact skills, whilst other members of the team will focus on fulfilment administrative tasks.

  • Receive, sort and deliver incoming post to all business areas
  • Sort and batch documents in readiness for a collection for scanning
  • Print documents and cards, collate and despatch all outgoing documents
  • Take end to end ownership for the resolution of all customer fulfilment enquiries (internal and external customers)
  • Accurately maintain and update customer records on the customer management system. Ensure that records are accurately updated whenever a customer makes contact
  • Comply with all regulatory and governance requirements including FCA and Treating Customers Fairly
  • Contacting customers where mail has been returned to identify new contact details
  • Support new team members
  • Be a Customer Service Champion within the Fulfilment Team. Contribute to the continuous improvement process by challenging exiting process and contributing ideas for improvement

The Ideal Candidate

  • Previous experience in the delivery of fulfilment services
  • A track record of achieving and exceeding productivity and quality targets in a high performing team environment
  • Highly customer focused
  • Excellent communicator – Can speak fluent English and Cantonese, Mandarin would be a plus
  • Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results


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